Return Policy

Last Updated: December 1, 2025

Our Commitment

At Pizzaiolo, we are committed to providing you with the highest quality pizza and exceptional service. We want you to be completely satisfied with your order.

Quality Guarantee

If you are not satisfied with the quality of your order, please contact us within 30 minutes of delivery or pickup. We will work with you to resolve the issue, which may include:

• Replacement of the item
• Full or partial refund
• Store credit for future orders

Cancellation Policy

Orders can be cancelled or modified up to 15 minutes after placement, provided the order has not yet entered preparation. Once preparation has begun, we cannot guarantee cancellation or modification.

Refund Process

To request a refund or replacement:

1. Contact us at (613) 389-8130 or through our contact form
2. Provide your order number and details of the issue
3. We will review your request and respond within 24 hours
4. If approved, refunds will be processed to the original payment method within 5-7 business days

Non-Refundable Items

Please note that the following situations may not qualify for a refund:

• Orders cancelled after the 15-minute window when preparation has begun
• Items that have been consumed or partially consumed
• Change of mind after delivery (unless quality issue exists)
• Delivery issues beyond our control (weather, traffic, incorrect address provided)

Contact Us

If you have any questions about our return policy or need to request a refund, please contact us:

Phone: (613) 389-8130
Location: 1100 Boulevard Maloney O, Gatineau, QC J8T 6G3
Email: Via our contact form

We appreciate your business and are here to ensure your satisfaction. Thank you for choosing Pizzaiolo.